Here’s an email received from Darla Nicholson, wife of MHL Transport CEO Craig Nicholson. My response follows.
—– Message from Darla Nicholson <email@example.com> —–
Date: Sun, 26 Feb 2017 22:06:01
From: Darla Nicholson <firstname.lastname@example.org>
The website you have created www.mhltransportreviews.com is slanderous and cause for a libel suit. I would suggest it is your best interests to take it down before you encounter legal consequences for taking the law into your own hands instead of letting the legal system determine guilt or innocence. Please see below the definition of libel. If this website is not taken down within 48 hours, I will report it myself to the fullest degree and ensure that you are made aware of the consequences of such actions.
What is libel?
Libel is the type of defamation with a permanent record, like a newspaper, a letter, a website posting, an email, a picture, or a radio or TV broadcast. If you can prove that someone libeled you, and that person does not have a good defence (see the section on defences below), then a court will presume that you suffered damages and award you money to pay for your damaged reputation. But going to Supreme Court is expensive and even if you win, you may not get as much as it costs you to sue. In deciding on damages, the Court will consider your position in the community. For example, if you are a professional, damages may be higher.
Thank you kindly
Sent from my iPad
—– End message —–
Now that the allotted 48 hours have passed, will you report this site “to the fullest degree” — whatever exactly that means?
To whom shall you report it? I can make recommendations. Journalistic and federal organizations? Absolutely! Shedding light on the numerous, repeated allegations of these “vengeful” drivers would be the best way to get to the truth. I think that’s all anyone wants, really. They want to get to the bottom of things. They want to make their various cases and have you explain how they are all incredibly mistaken.
For just one example: If a driver believes you are jacking up the insurance costs from ICBC, they would like answers on that. They have the paperwork. They know what you charged them for insurance. They know what ICBC charged you for it. They know what an ICBC rep told them when it was ultimately looked into. Now they’d like to know what you have to say about it. Is it yes? Is it true that you’re adding hundreds of dollars to the monthly insurance charge and not telling the driver? Or is it no? Is it a complete falsehood, and you can prove it as such? Or is it a maybe? A misunderstanding, perhaps. Or might the discrepancies be explained, again, as a “clerical error.” An accounting boo-boo. A hiccup. An “Oops, my bad, here’s your money.”
That’s just one of the things drivers would like to shed some light on. Some of them have a harder time because English isn’t their native tongue. I hope to help them.
It’s awesome that you believe in “letting the legal system determine guilt or innocence” though. I believe in justice as well! Who doesn’t? That’s why this website exists in the first place! When I saw what my friend was being subjected to, I got angry. It didn’t seem right at all. It made me want to investigate your company. So I did. Shedding light on things helps to answer questions.
And here we are.
It’s weird that I would devote time and energy to something I have no personal financial stake in, right? Why would someone do that for no reason unless they felt, strongly, that their friend was perhaps being taken advantage of in a myriad of ways?
I’ll assume that you’re smart enough to know that this site is not “slanderous and cause for a libel suit.” That’s the kind of silly lawyer-words-thing people offer up when they’re hoping to intimidate someone. Alas, lobbing legalese from the comfort of your iPad might be effective on individuals who are not familiar with legal jurisprudence or the English language but that’s not going to work here, Darla. I’ve been told that other drivers have received similar intimations of legal action from MHL which scared them into removing their negative social media reviews. That’s why I screen-capture everything for good measure. I also know that when taken to Small Claims, MHL likes to counter-sue their owner/operator plaintiffs. I get it. You guys like to push back.
MHLTransportReviews.com was created as a resource for drivers who believe they have been wronged by MHL transport & Marnor Holdings. It’s a collection of personal accounts, publicly documented court cases, social media commentary and facts. The fact is: I’m investigating MHL Transport because of what I saw my friend going through.
That’s not slander, Darla. Slander is purposefully making a claim that can be proven to be untrue. John Doe is addicted to prescription meds is slander. John Doe is evading taxes is slander. And, slander only if those things could be proven to be untrue. If someone has papers, emails, contracts, audio recordings and first-hand accounts of things to back up various claims – well, that’s more of a slam-dunk scenario. Sorry.
You want this site to go away? Don’t insult me with the “48 hour” ultimatum nonsense. Consider why it exists in the first place. Reflect on that a moment.
Ready? This site exists because there are folks with complaints. They have similar allegations, there’s a similar pattern of events, and they have similar experiences when trying to deal with MHL in the end. I see your responses to them: It’s a big company, you say. There will always be some disgruntled people, you say. And yet, the complaints keep coming and don’t seem to get addressed. It continues, and then eventually someone gets caught up in it who has a friend willing to work pro-bono for a little justice.
Address their complaints. Answer their emails. When they say you owe them thousands of dollars, hear them out and then explain clearly why you don’t. When they claim they’re being charged interest on an advance they didn’t ask for, explain clearly why that’s not the case. When they ask why the statements seem to confusingly intermingle credits and debits in the same columns, explain clearly the magic of their design. When they claim you’re sneaking extra charges into their ICBC insurance payment, explain clearly how that’s not the case, or if it is, explain why that’s the case. There’s a start.
There’s more, but I believe some of us have a really good hand, Darla. One doesn’t want to show it off too early.
Trust me, I’d love for nothing more than my friend to tell me everything was A-OK and he had no more complaints with you, that the right thing was done. I’d gladly close up shop. Really, I’d much rather be enjoying the outdoors than sitting at my computer with my jaw on my lap.
But quite frankly, it may be past that point. People are absolutely furious with your company. Not one person. Not two people. People. Like the one who CCd all your drivers to let them know what they think of your company. Like the one who emailed to tell me of his seething anger at what he says happened to him. Like the ones who’ve left comments on this website. Like the ones who leave comments all over the web. Like the one who cried on the phone when talking about his experience with your company. These people are starting to come out of the woodwork, Darla. They’re really, really mad about something. Have you noticed? They’re starting to do something about it. More power to them.
The truth will come out, and not soon enough.
Thank you kindly.